Frequently Asked Questions

Registration

How do I register?: Click Register at the top of the page. You'll need a username, email address, and password. You'll receive a verification email to confirm your account.
What's the difference between username and display name?: Your username is what you log in with. Your display name is what other users see on your adverts and messages.

I've forgotten my password: Click "Forgot Password" on the login page and enter your email address. You'll receive a link to reset your password. The link expires after 30 minutes.
I can't log in: Make sure you're using the correct username or email address. If you migrated from Shetlink, you may need to reset your password.

How do I create an advert?: Log in, then click "Create Advert". Choose a category, fill in the details, upload photos, and submit. Your advert will appear in the relevant category immediately.
How long do adverts last?: Adverts are visible for 14 days. After that, they move to your archived adverts. You can renew them to make them visible again.
How do I close or mark an advert as sold?: Go to "My Adverts" and click Close or Sold on the relevant advert. Closed adverts can be reopened. Sold adverts are marked accordingly.
Can I edit my advert?: Yes. Go to "My Adverts" and click Edit on the advert you want to update.

How do I contact a seller?: Click "Message Seller" on any advert to send a private message. You must be logged in to send messages.
Will I be notified of new messages?: If you have a verified email address and notifications enabled, you'll receive an email when someone sends you a message.

How do I report an advert or someone's behaviour?: Every advert and every public profile has a Report button; you must be logged in to use it. Pick the reason that fits best and say what is wrong in the detail box. Reports are reviewed by the site operator, and the person you report is never told who reported them. If someone is in immediate danger, call 999 first — this is not an emergency channel.
My advert was removed — why, and what can I do?: It was reported and, on review, found to break our Terms and Conditions. It still appears in "My Adverts", marked as removed. If you think that was the wrong decision, log in and contact us through the contact form; the advert will be looked at again, and adverts removed in error are restored.

I was a Shetlink member. Can I still use my account?: Your account was migrated to Njord Market. You may need to use "Forgot Password" to set a new password, as the old Shetlink passwords are no longer compatible.